Privacy is your top priority. Here's how to maintain it:
1. Review Response Guidelines:
- Never acknowledge patient relationships
- Don't mention treatments or visits
- Keep all responses generic
- Use approved templates only
2. Private Feedback Setup:
- Enable negative review interception
- Set up private feedback forms
- Create HIPAA-compliant templates
- Document all your processes
3. Staff Training Steps:
- Create login accounts for each staff member
- Train on HIPAA-compliant responses
- Document who has system access
- Regular compliance reviews