Different star ratings need different approaches. Here's how to handle each type:
5-Star Reviews:
- Respond within 24 hours
- Thank them specifically
- Mention details they praised
- Invite them back
3-4 Star Reviews:
- Acknowledge the positives first
- Address any concerns
- Explain the improvements you're making
- Invite them to return
1-2 Star Reviews:
- Respond promptly (within hours if possible)
- Stay professional and calm
- Move the conversation offline
- Provide direct contact information