A well-planned response schedule ensures that all reviews are addressed promptly and professionally. Use this strategy to stay on top of customer feedback:
1. Morning routine:
Start your day by prioritizing customer reviews.
- 8:00 AM: Check for new reviews
- 8:15 AM: Respond to negative reviews first
- 8:30 AM: Handle positive reviews
- 9:00 AM: Document any issues needing follow-up
2. Midday Check-In (Optional)
If your business receives high review volumes:
- 12:00 PM: Check for additional reviews
- Respond to any urgent negative feedback immediately.
- Acknowledge new positive reviews if time permits.
3. End-of-Day Review
Conclude your day with a final review check.
- 4:30 PM: Scan for new reviews
- 4:45 PM: Review team follow-ups
4. Timing Tips
- Respond within 24 hours
- Avoid delays on negative reviews
- Automate reminders
5. Customizing the Strategy
Adjust the schedule based on your team's availability and review volume. For example:
- High-volume businesses may benefit from hourly review checks.
- Smaller businesses can allocate review management to specific days of the week.