1. Click "Get Reviews" on the left side
2. Click on the "SMS" tab at the top
3. You can add customers in two ways:
Adding One Customer:
- Click "Add line".
- Enter the customer's name and phone number.
- Check the box: "I have the receiver’s consent to send a message to this contact."
- Click "Request a review"
Uploading a List of Customers:
- Prepare your spreadsheet:
Column A: Customer Names.
Column B: Phone Numbers.
Save the file in .csv format.
- Click "Upload a CSV".
- Select your file and match columns (e.g., Name to Name, Number to Number).
- Click "Upload"
3. Customize your SMS template:
- Edit the sender name.
- Modify the message content:
Use placeholders like [Name] and [Your Link] for personalization.
Example: "Hi [Name], thanks for choosing Sherwood Digital. Could you leave us a review? Your feedback helps us grow. [Your Link]"
- Click "Save Template" when done.
4. Set up automatic SMS reminders:
- Enable reminders to follow up if the customer hasn’t clicked the review link.
- Options:
After 3 days
After 7 days
- Customize the reminder message similarly to the initial SMS.