When you receive a negative review, follow these steps:
1. Read the review carefully
2. Click "Reply" under the review
3. Choose how to respond:
For immediate response:
- Write a professional message
- Invite them to contact you directly
- Include your contact information
For AI help:
- Click "AI Reply"
- Review the suggested response
- Edit it to match your voice
- Add your contact information
- Click "Send"
For Healthcare Practices, remember these extra steps:
- Never confirm patient status
- Don't mention specific visits
- Keep all responses generic
- Direct them to call your office