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Getting Started

Initial Account Setup Security Configuration Basic Navigation

Platform Integration

Review Platform Connection Integration Verification

Review Management

Reading Reviews Locations and Managers Response Guidelines Using AI Responses Managing Negative Feedback Sharing Reviews on Socials Review Management Strategies

Review Collection

Setting Up Review Requests Customizing Review Collection Page Automated Follow-ups

Website Integration

Widget Setup Display Customization Installation Guide

Performance Tracking

Understanding Analytics Growth Monitoring Report Generation

Communication Settings

Notification Setup SMS Configuration Email Management

Industry Guidelines

Healthcare Practices Retail Businesses Service Industries

Troubleshooting

Common Issues Platform Support Emergency Procedures
  • Review Management
  • Managing Negative Feedback
Managing Negative Feedback

Setting Up Review Alerts

This guide walks you through the process of configuring alerts for new reviews and feedback, ensuring you can respond promptly and effectively to customer concerns.

Handling a Negative Review

This guide provides essential strategies for responding to criticism with professionalism and empathy, turning challenges into opportunities for improvement.

Setting Up Private Feedback

Learn how to create a secure channel for customers to share their thoughts privately, enabling you to address concerns and improve your services.

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